Job Description: Account Manager

Position: Account Manager

Location: British Columbia (Remote + Client Visits)

Reports to: Head of Strategic Partnership and Growth

Employment Type: Full-Time

About Us

Mimak Care is a leading recruitment and staffing agency dedicated to connecting top professionals with organizations in need. As we scale, we are seeking a strategic Account Manager to drive our internal and external workforce management, ensuring compliance, efficiency, and business growth.

Role Overview

As an Account Manager, you are the CEO of your client portfolio. You take full ownership of client acquisition, workforce strategy, and revenue growth. You will work closely with healthcare organizations to understand their staffing needs, solve workforce challenges, and drive long-term partnerships.

This role is perfect for a go-getter who thrives in a fast-paced, high-impact environment, takes initiative without being told, and thinks strategically about client success and business expansion. Salary ranges between 65k to 75k and with OTE (on-target earnings).

Key Responsibilities

CLIENT OWNERSHIP & RELATIONSHIP MANAGEMENT

• Act as the trusted workforce advisor for healthcare clients, managing relationships with decision-makers and executives.

• Own client retention & contract renewals, ensuring 95%+ retention rate for your accounts.

• Provide data-driven workforce solutions, using market insights and analytics to optimize staffing strategies.

• Proactively engage with clients weekly to anticipate needs before they arise.

BUSINESS DEVELOPMENT & GROWTH (NEW CLIENT ACQUISITION)

• Identify, pursue, and close new business opportunities to expand Mimak Cares market share.

• Own the full sales cycle, from lead generation, prospecting, pitching, to closing contracts.

• Generate new business revenue per quarter by targeting high-value accounts.

• Develop and execute strategic outreach campaigns (calls, emails, LinkedIn, referrals, industry networking).

• Establish Mimak Care as the go-to staffing provider in the healthcare industry.

REVENUE GENERATION & ACCOUNT EXPANSION

• Develop long-term growth strategies for each client, focusing on upselling, cross-selling, and additional service expansion.

• Increase account revenue by 10-15% annually through service optimizations and strategic workforce planning.

• Collaborate with Staffing Managers & Recruitment Teams to ensure 100% client satisfaction and workforce deployment efficiency.

• Analyze client spending patterns and offer workforce solutions that maximize client ROI while increasing Mimak Cares revenue.

WORKFORCE PLANNING & SERVICE OPTIMIZATION

• Collaborate with Recruitment & Staffing Team to ensure 100% fulfillment of client workforce needs.

• Monitor staffing performance metrics, ensuring quick response times and high-quality placements.

• Develop workforce planning strategies to meet future staffing demands and mitigate risks.

OWNERSHIP MINDSET & PROBLEM-SOLVING

• Take full accountability for the success of your clients and act as a true business partner.

• When problems arise, you own the solution, you dont pass issues along, you fix them.

• Challenge the status quo brings new ideas, strategies, and innovations to optimize client success.

• Treat every dollar spent by a client as if it were your own investmentdeliver measurable value with every placement.

REPORTING & PERFORMANCE TRACKING

• Maintain accurate client records using CRM tools.

• Track weekly, monthly, and quarterly KPIs, ensuring all client and business development goals are met.

• Provide market insights and competitive analysis to position Mimak Care ahead of industry trends.

WHAT YOU NEED TO SUCCEED

• Entrepreneurial Mindset - You take ownership of your accounts and act as if this were your own business.

• Sales-Driven - You thrive on closing deals, negotiating contracts, and expanding business opportunities.

• Proactive Problem Solver - You anticipate client needs and deliver solutions before problems arise.

• Strategic Thinker - You see the bigger picture and focus on long-term revenue growth & client loyalty.

• High-Energy & Results-Oriented - You operate with a sense of urgency and a winning mentality.

• Data & Market-Driven - You use analytics to guide decision-making and optimize staffing solutions.

Qualifications & Experience

• 2-5 years of experience in Account Management, Sales, or Business Development (staffing, healthcare, B2B, or related industries preferred).

• Proven track record of meeting or exceeding sales and retention targets.

• Experience in full-cycle sales (lead generation, negotiation, and closing deals).

• Strong communication, presentation, and relationship-building skills with C-level executives.

• Ability to analyze market trends and workforce demands to provide proactive solutions.

• Proficiency in CRM software, pipeline management, and reporting tools.

Why Join Mimak Care?

• Competitive base salary + Commission

• Meaningful work improving access to home-based care

• Flexible work arrangements (remote + client visits)

• Supportive, collaborative team culture

• Opportunities to lead a growing division from the ground up

• Career development and growth pathways

Ready to Make a Difference?

If you're passionate about relationship-based sales, client impact, and healthcare, we would like to hear from you.